Privacy Policy

Last Updated: December 31, 2025

1. Introduction

Welcome to Rapidfood. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp-based professional ordering system and related services.

2. Information We Collect

2.1 Personal Information

• Account Information: Name, surname, email address, phone number, restaurant name
• Business Information: Restaurant details, menu items, pricing, operating hours
• Payment Information: Payment method details (processed securely through Pagar.me)
• Communication Data: WhatsApp messages, order details, customer interactions

2.2 Automatically Collected Information

• Usage Data: Information about how you use our services, including access times, pages viewed, and features used
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: Approximate location based on IP address

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our service
• To process your orders and payments
• To manage your account and subscription
• To communicate with you about your service, including updates and customer support
• To improve our services and develop new features
• To detect, prevent, and address technical issues and fraudulent activity
• To comply with legal obligations

4. WhatsApp Integration

Our service uses WhatsApp as a primary communication channel. By using Rapidfood, you acknowledge that:

• Messages sent through our platform are transmitted via WhatsApp's infrastructure
• WhatsApp's own privacy policy and terms of service apply to the message transmission
• We store message content and metadata to provide our ordering and analytics services
• We use Baileys (@whiskeysockets/baileys) library for WhatsApp integration

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: We work with third-party service providers (payment processors, hosting services, analytics providers) who need access to your information to perform services on our behalf
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business
• Legal Requirements: When required by law or to protect our rights, privacy, safety, or property
• With Your Consent: When you have given us explicit permission to share your information

5.1 Third-Party Services

We use the following third-party services:

• Pagar.me: Payment processing
• OpenPix: PIX payment processing
• Google Gemini AI: Intelligent chatbot responses
• Firebase: Authentication and real-time database services
• iFood: Menu integration (when enabled)

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encrypted data transmission (HTTPS/SSL)
• Secure database storage with access controls
• Regular security assessments and updates
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements

When you cancel your subscription, we will retain certain information for accounting and legal purposes but will delete or anonymize other data upon request.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to certain processing of your information
• Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at contato@rapidfood.com.br

9. Children's Privacy

Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country of residence. We ensure that appropriate safeguards are in place for such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Company: Alpha Software Services LTDA - ME
• CNPJ: 57.552.209/0001-85
• Email: samuc2@gmail.com
• Phone: +55 11 93335-5555
• Address: R. Igarapava 245, Quadra 32, Lote, Cidade Parquelandia, 08771-254 - Mogi das Cruzes, SP, Brazil